Visit Ashford and Tenterden
The website that you are currently viewing – www.visitashfordandtenterden.co.uk – is a microsite that is owned and managed by Ashford Borough Council (ABC), but is hosted on the Visit Kent website – www.visitkent.co.uk and operated in partnership with Visit Kent Limited.
ABC is the data controller in connection with any personal information collected or received by us arising from your use of this website. ABC’s and its Data Protection Officer can be contacted at: The Data Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford TN23 1PL or via FOI@ashford.gov.uk.
The processing of personal data is governed, in the UK, by the General Data Protection Regulation (the “GDPR”) 2016 and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, and the regional supervisory authority is the ICO.
We are registered with the Information Commissioner’s Office (ICO) with registration number Z8344724.
We may collect and hold the following personal data about you and/or your business/organisation;
If you contact us for any reason, we may retain copies of any letters, emails or online forms and may record telephone conversations with you.
At times we will process information that you provide to us for the purpose of visitor registration, brochure requests, e-newsletters subscriptions, competition entry and to place promotional entries on our site (tourism businesses only).
Cookies are small data files which are sent from the website and stored on your computer by your website browser. The cookies used on this website are either to:
For more information please see Visit Kent’s Data Protection Pages here
If you use any of our social network pages or applications or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:
We may share your personal data with: - our employees, officers, Visit Kent and its other microsites in order to administer and ensure the good performance of this website. Your data may be shared with other departments within the council for the purpose of improving services, keeping records up-to-date and for the protection of the public fund.
The data you provide is protected by rigorous measures and procedures to make sure it can’t be seen, or accessed by, or disclosed to anyone who shouldn’t be allowed to see it.
We provide training to staff who handle personal data and treat it as a disciplinary matter if they misuse or do not look after your personal data properly.
Unless subject to an exemption under data protection legislation, you have the following rights:
For further information about you individual rights, including how to contact Ashford Borough Councils, Data Protection Officer, please see the council’s data protection pages which can be found here.
We set ourselves high standards when it comes to protecting your personal data. For this reason, we take any complaints we receive from you about our use of your personal data very seriously and request that you bring any issues to our attention.
Where you are communicating with us for the purpose of making a complaint, we will only use your personal data to handle, investigate and respond to the complaint and to check on the level of service we provide.
If having exhausted the complaint process you are not content that your request or review has been dealt with correctly, you can appeal to the ICO to investigate the matter further by writing to:
Information Commissioner's Office
The website is owned and operated by Ashford Tourist Information part of Ashford Borough Council:
Ashford Visitor information Centre,
Ashford Gateway Plus,
Tel: 01233 330316 firstname.lastname@example.org